Privacy Policy - The Borrowed Piece
Introduction
The Borrowed Piece Pty Ltd (ABN: 70 404 969 424) ("we", "us", or "our") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our puzzle rental subscription service, including our website, mobile applications, and physical puzzle rental service (collectively, the "Service").
We adhere to the Australian Privacy Principles contained in the Privacy Act 1988 (Cth) and to the extent applicable, the EU General Data Protection Regulation (GDPR).
By accessing or using our Service, you consent to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our Service.
Information We Collect
Personal Information
We may collect personal information that you provide directly to us, including but not limited to:
- Contact information (name, email address, phone number, postal address)
- Account information (username, password)
- Payment information (credit card details, billing address)
- Demographic information (age, gender)
- Puzzle preferences and interests
- Delivery information
- Communications you send us
Usage Data
We may automatically collect certain information when you use our Service, including:
- IP address and browser type
- Device information
- Pages visited and features used
- Time spent on pages
- Referral source
- Operating system
- Clickstream data
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to track activity on our Service and store certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.
How We Use Your Information
We use the information we collect for various purposes, including to:
- Provide, maintain, and improve our Service
- Process transactions and manage your account
- Send you puzzle recommendations and updates
- Communicate with you about your subscription
- Respond to your inquiries and requests
- Send you technical notices and security alerts
- Monitor and analyze usage patterns and trends
- Prevent fraudulent transactions and monitor against theft
- Comply with legal obligations
Disclosure of Your Information
We may disclose your personal information in the following circumstances:
Business Partners and Third-Party Service Providers
We may share your information with third parties that perform services on our behalf, including:
- Payment processors
- Shipping and logistics providers
- Customer service providers
- IT and system administration providers
- Marketing partners
These third parties are only permitted to use your personal information to provide specific services to us and are obligated to keep your information confidential.
Legal Requirements
We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court or government agency).
Business Transfers
If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
Data Security
We implement appropriate technical and organizational measures to maintain the safety of your personal information. However, no Internet or email transmission is ever fully secure or error-free. In particular, email sent to or from our Service may not be secure.
Data Retention
We will retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, and as required by law.
Your Privacy Rights
Access and Correction
You have the right to access personal information we hold about you and to request correction of any inaccuracies. You can access and update much of your information through your account settings.
Deletion and Objection
You may request deletion of your personal information or object to our processing of your information. Please note that we may be required to retain certain information for legal, security, or business purposes.
Direct Marketing
You can opt out of receiving direct marketing communications from us by following the unsubscribe instructions in our emails or by contacting us.
Cookies
You can set your browser to refuse all or some browser cookies or to alert you when cookies are being sent. If you disable cookies, some parts of the Service may not function properly.
Children's Privacy
Our Service is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we learn that we have collected personal information from a child, we will take steps to delete that information.
International Data Transfers
Your information may be transferred to and processed in countries other than the country in which you reside. These countries may have data protection laws that are different from those in your country.
If you are located outside Australia and choose to provide information to us, please note that we transfer the data to Australia and process it there.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.
Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us at:
- Email: info@theborrowedpiece.au
Making a Complaint
If you believe that we have breached the Australian Privacy Principles and wish to make a complaint, please contact us using the details above. We will investigate your complaint and respond to you within a reasonable time.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC). For more information, visit www.oaic.gov.au.
Last Updated: 20/05/2025